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MANAGED SERVICES
TIER ONE HELP DESK & PRIORITY SERVICES
Description of Service Tier One Help Desk Priority Services
24x7 Remote Support Yes Yes
M-F 8a-5p Yes Yes
Workstation/User Coverage Yes Yes
Server Coverage pay as you go Yes
After Hours, Weekends pay as you go Yes
Emergency, Holidays pay as you go pay as you go
On-Site Support Yes Yes
M-F 8a-5p pay as you go pay as you go
After Hours, Weekends pay as you go pay as you go
Emergency, Holidays pay as you go pay as you go
Monitoring & Management No Yes
24x7 Proactive Monitoring Yes
Security Patch Management Yes
Firewall Management Yes
Desktop Optimization Yes
Network Administration Yes Yes
Yearly IT Budget & Planning Yes Yes
License/Warranty Management Yes Yes
Dedicated Network Administrator additional Yes
Vendor Management additional Yes
Antivirus & Email Spam Filtering No Yes
Managed Antivirus Workstations Yes
Managed Antivirus Servers Yes
User Email Spam Filtering Yes
Optional Services Yes Yes
Managed Exchange Hosting additional additional
Office 365 Migration additional additional
Network Projects additional additional
 
HOSTING
Options available for VMs or dedicated rack space for your equipment. Available at both Data Foundry locations in Austin and Houston. Ask for details and pricing.